DW Sports Fitness

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Reviews about DW Sports Fitness

• Dave Herbert

  13.08.2018
  ★ ★ ★ ★ ☆
  I've been a member of this gym since 2004 and feel it's time to air my views (and those of fellow members). Whilst still enjoying frequent visits to the facility we feel that the standards are dropping and, as a minimum, the following areas require urgent attention:
  1. The inner entrance door doesn't close properly meaning the coffee area / reception is constantly bitterly cold.
  2. The air conditioning in the studio adjacent to the office doesn't work properly resulting in the spinning class leaving the door open and deafening music spoiling relaxing time for others in the cafe area.
  3. The pool temperature has for weeks been very cold and only in the last couple of days "appears" to have been rectified.
  4. The jacuzzi temperatures are way below what they used to be and they are never both open at the same time, and far too often neither of them are open.
  The above are meant as constructive views and will hopefully lead to the issues being rectified.
  
  4 weeks on and I wonder if anybody from DW actually reads these reviews.
  
  The front door issue has not been addressed, the steam room has been out of action more than it has been working in the last week, the jacuzzis have not been working most days in the last week and to top it all this morning I arrived at about 8am hoping to enjoy a swim, steam and jacuzzi only to be advised that because of a shortage of staff they couldn't open the pool area or give a rough idea when it would be open. A similar staff shortage occurred last Saturday. The description on the website hardly reflects reality.
  HOPEFULLY SOMEBODY WILL READ THIS AND DO SOMETHING ABOUT IT

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